Say hello to the world's first Knowledge Operations Platform

Increase supervisor bandwidth by 25% with knowledge your employees can find and follow.

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Jonathan DeVore, Director of Implementation at ScreenSteps

What makes a Knowledge Ops Platform different?

Get knowledge out of heads and into easy-to-find and follow resources that support employee performance

The ScreenSteps solution arms your team with the technology, frameworks, and behavior changes needed to empower every employee to act and feel like an expert.

Knowledge Ops Platform

Create a single source of truth with an all-in-one knowledge hub for better employee onboarding & performance.

Explore the Platform

Find & Follow Framework

Streamline your knowledge operations with a framework that enables you to train and support employees more efficiently.

Discover the Framework

Launch fast with assisted content creation + implementation support

Get your Knowledge Ops Platform up and running fast with support from the ScreenSteps implementation team. We'll be there every step of the way: creating knowledge resources and getting your team up to speed in the platform.

See Coaching Services

Trusted by companies big and small

It's not enough to just capture and manage knowledge.

It's time to make knowledge operational.

Boost employee performance with a Knowledge Ops Platform

What can you accomplish with ScreenSteps? Move beyond capturing knowledge — empower action with a Knowledge Ops Platform.

Schedule a ScreenSteps Demo

Discover a knowledge plan that gets things done

What can you accomplish with ScreenSteps? Move beyond capturing knowledge — empower action with a knowledge ops solution.

Schedule a ScreenSteps Demo

See what your team can achieve with the ScreenSteps Knowledge Ops Solution

When you move your organization from a reliance on tribal knowledge to a culture of guided knowledge, everything changes. See what's possible with a ScreenSteps knowledge ops solution.

Man taking an incoming customer support call

Turn every employee into an expert

Increase employee confidence and independence by providing employees with the right tools and training to turn them into experts.

Create a centralized knowledge hub for every employee question
Leverage custom courses for employee training

Develop Expert Employees

Simplify complex procedures

Take the complexity out of your procedures. Build simplified digital guides that are easy to follow and scan while employees are in the workflow.

Create decision trees, interactive checklists, and standard reference articles
Clarify complexity with screen and video capture

Clarify Complexity With a Knowledge Ops Platform

Adopt changes — big and small — instantaneously

Policies and procedures are always changing. Technology and software are always updating. Adjust to operational changes without skipping a beat.

Use notifications and acknowledgments to keep your team up to date at all times
Update knowledge resources in minutes with rapid authoring tools

Adapt to Change With Ease

Create an internal Google for your team

Put answers at employees’ fingertips with a knowledge ops platform that is easy to navigate and digital guides that are easy to follow.

Create a centralized knowledge hub for every employee question
Use keywords, metadata, and AI to surface the right information, every time

Answer Every Question With a Knowledge Ops Platform

Onboard & train employees faster

Build a training curriculum that empowers employees and enables new hires to reach proficiency faster.

Create custom courses & learning paths for every learner
Record video lessons directly in the platform for easy creation

Train Employees Faster

What customers are saying

"Making updates to our troubleshooting guides is seamless and working with the ScreenSteps team is an absolute dream."

Jason Mercer-Pottinger
Operations Director, Baxter Healthcare

See How They Did It →

“ScreenSteps has been so great to work with. You're my right hand and my left hand.”

Lori Bright
Binswanger Glass, Training & Development Manager

“This platform has been a real game-changer in transforming the way we create and transfer knowledge. It's helped us grow employee expertise and create a remarkable member experience.”

Alaska Delaire
Information Technology Support Specialist, connectFirst Credit Union

See How They Did It →

"Making updates to our troubleshooting guides is seamless and working with the ScreenSteps team is an absolute dream."

Jason Mercer-Pottinger
Operations Director, Baxter Healthcare

See How They Did It →

“ScreenSteps has been so great to work with. You're my right hand and my left hand.”

Lori Bright
Binswanger Glass, Training & Development Manager

“This platform has been a real game-changer in transforming the way we create and transfer knowledge. It's helped us grow employee expertise and create a remarkable member experience.”

Alaska Delaire
Information Technology Support Specialist, connectFirst Credit Union

See How They Did It →

"Making updates to our troubleshooting guides is seamless and working with the ScreenSteps team is an absolute dream."

Jason Mercer-Pottinger
Operations Director, Baxter Healthcare

See How They Did It →

Discover smoother Knowledge Operations today

Take the headache out of training and employee support with a complete Knowledge Ops Solution.

Schedule a Demo

Discover smoother knowledge operations today

Take the headache out of training and employee support with a complete knowledge ops solution.

Schedule a ScreenSteps Demo